Did You Know That Fencing
Contractors Have TWICE
As Many Complaints And
Lawsuits As Auto Repair Shops?
And You Thought This
Was Going To Be Easy!
Complaints and lawsuits involving roofing contractors have risen over 60% in the past 3 years and currently amount to over 1.1 million each year, more than double that of faulty auto repair.
"It's easy to get taken by dishonest or inept contractors because their lack of skills or time to do it themselves makes them so vulnerable,"
says Barbara Opotowski, president of the BBB of Metropolitan New York.Indeed, even the savviest people can be duped easily by dishonest or greedy contractors. Before you commit to any contractor, make sure they comply with the standards set within the 2004-05 C.A.P.S. Program Official Guidelines. Protect yourself.
The TOP 5 Biggest Problems
U.S. Consumers Have With Fencing Contractors
1. Fraudulent Contractors.
2. Poor Quality ( damage, theft, etc.)
3. Having to Spend More Money Than Bid
4. Poor Service
5. Job Not Completed On Time
PROBLEM #1
Fraudulent Contractors
96% of all contractors are "mom & pop" type operations50% of contractors go out of business within 1 yearMore than "One Third" of all jobs are not completed by original contractor
PROBLEM #2
Poor Quality
(Damage, Scheduling, etc.)Most Contractors are not technically competentNo Control over employee damage to home and propertyNo Systems to prevent bad practices such as foul languageProblems with employee absenteeism
PROBLEM # 3
You Pay More Than Original Bid - "The Money Pit"
More than 82% of all jobs result in the home owner paying more than the job was originally bidMost jobs are underbid due to lack of experienceMost owners will pay 20 - 30% more than expected
PROBLEM # 4
Poor Customer Service
Workers don't show up when supposed toContractor does not return phone callsHome left in shambles by workers, dirty, dustyWorkers steal from home owner. No security
PROBLEM # 5
Job Not Completed On Time As Promised
82% of all jobs are not completed at the scheduled timePoor coordination of subcontractors and workersWorker indifference
To Protect Yourself
Ask Your Contractor For These
22 Things Before You Start
By asking your contractor to produce these pieces of evidence, you can more fully ensure their quality and reputation.
Simply hand your contractor this list. If you have questions concerning your contractor you can call our consumer HOTLINE at Ph.#: 555-555-5555.
22 Quality Compliance Audits
?
Current business license?
Association certificate?
Do you comply with the CAPS program??
5 references within past 30 days?
Insurance certificate -- not "Self-Insured"?
Quality guidelines for each job?
Past Compliance reports? Employee / Subcontractor compliance agreements?
Employee / Subcontractor phonebook?
Written bid with L-3 or L-4 specifications?
98 point bid checklist?
Past written change orders?
Critical Path project plan?
Precontract meeting and resolution agreement?
Statement of values?
Who is my project supervisor?
Project meeting notes?
Security assurance program?
Dust protection - Temporary storage?
Cleanup roster?
Complete project manual?
On-Time resolution reportsWhen You Find A Contractor That Can Meet All Of The Above Requirements, You Can Rest Assured You're Getting The Job Done By A Responsible, Trustworthy Contractor!